Privacy Policy

At Fastwin Casino, we are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes what information we collect, how we use it, who we share it with and what rights you have regarding your personal data. By using fastwin-india.com or our Android APK, you agree to the practices described in this document.

1. Data We Collect

We collect the following categories of personal data when you register and use Fastwin Casino:

• Account data: Full name, email address, date of birth, mobile phone number, country of residence.
• Identity verification (KYC): Government-issued photo ID (Aadhaar Card, PAN Card, Passport), selfie photo.
• Financial data: Payment method type and transaction history. We do not store card numbers or UPI PINs — all payment credentials are processed by certified third-party payment providers.
• Technical data: IP address, device type, browser/app version, operating system, session timestamps.
• Usage data: Games played, bets placed, promotional offers claimed, customer support interactions.

2. How We Use Your Data

We use your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing deposits and withdrawals, and providing customer support.
• Legal compliance: KYC verification and anti-money laundering (AML) checks required under our Curaçao eGaming licence.
• Security: Fraud detection, account protection, unusual activity monitoring.
• Responsible gaming: Monitoring player activity for problem gambling indicators; facilitating self-exclusion and deposit limits when requested.
• Marketing: Sending promotional emails and in-app notifications about bonuses — only if you have opted in. You can opt out at any time via Account Settings or by emailing support.

3. Data Sharing

We share your personal data only in the following circumstances: (a) with payment processing partners to complete your deposits and withdrawals — they are PCI-DSS certified and bound by data processing agreements; (b) with identity verification providers for KYC compliance; (c) with fraud prevention services; (d) with regulators or law enforcement when legally required. We do not sell your personal data to any third party, ever.

4. Data Retention

We retain your personal data for a minimum of 5 years after account closure, as required by our gambling licence and AML obligations. KYC documents are retained for 7 years. You may request deletion of marketing-related data at any time; however, identity and transaction records cannot be deleted while legal retention periods are in force.

5. Security

All data transmitted between your device and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256. We conduct regular third-party penetration tests and security audits. Access to personal data is restricted to authorised staff with a documented need-to-know basis. In the unlikely event of a data breach affecting your personal information, we will notify affected users within 72 hours in line with applicable data protection regulations.

6. Cookies

We use essential cookies to maintain your login session and language preferences. Analytics cookies (anonymous, aggregated) help us understand how players use our site so we can improve the experience. You can manage cookie preferences in your browser settings; note that disabling essential cookies will prevent you from logging in. We do not use third-party advertising cookies.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Deletion: Request erasure of personal data where legal retention periods do not apply.
• Portability: Receive your personal data in a structured, machine-readable format.
• Objection: Object to data processing for marketing purposes at any time.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We respond to all requests within 30 days.

8. Contact

For privacy enquiries: [email protected]. For general support: [email protected]. For live chat: available 24/7 via the chat widget on fastwin-india.com. This Privacy Policy was last updated in January 2026 and may be updated periodically — material changes will be communicated via email or in-app notification.